CUSTOMER SERVICE 617-547-4500

Shipping Information

  • Orders are shipped Monday – Friday from our store in Cambridge, MA, USA

  • All orders are shipped through the United States Postal Service.

  • We strive to ship all orders within 1 to 2 business days of receipt.

  • Please ensure that all shipping information is current and correct. Any packages that are returned due to incorrect information will incur a second shipping charge. Refunds for packages that are sent back because of incorrect information will be less the cost of shipping.

  • Customers ordering from outside of the U.S. will be responsible for any taxes and duties associated with their order, and orders may be delayed due to customs clearance.

 
SHIPPING CLASS DESCRIPTIONS – UNITED STATES

  • FIRST CLASS MAIL:  Averages 2 – 7 business days

  • PRIORITY MAIL: Averages 1 – 3 business days

  • EXPRESS MAIL: 1 – 2 business days, guaranteed from date of shipment

 
SHIPPING CLASS DESCRIPTIONS – INTERNATIONAL

  • FIRST CLASS INTERNATIONAL MAIL: Averages 7 – 21 business days

  • PRIORITY MAIL INTERNATIONAL: Averages 6 – 10 business days

  • EXPRESS MAIL INTERNATIONAL: Averages 3 – 5 business days
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