Returns & Exchanges
The Curious George Store places great value on customer satisfaction, and we recognize that even the highest-quality products sometimes fail to meet a customer’s expectations. All items purchased at the World’s Only Curious George Store or at TheCuriousGeorgeStore.com may be returned for full refund within 30 days of delivery, if accompanied by an original receipt. Items accompanied by a gift receipt may be returned for full store credit within 30 days of delivery. Refunds will be issued in the form of original payment. A 10% restocking charge may apply to certain items; if this charge applies, it will be indicated on your customer receipt or online order confirmation. Unfortunately, shipping fees cannot be refunded. Returned items must be in new condition and returned with their original packaging. Clothing items must have the original tags still attached. All merchandise must be accompanied by an original receipt or online order confirmation. Returns may be made at our Harvard Square store location, or by mail. To return by mail, send to:
World’s Only Curious George Store, Harvard Square
One JFK Street
Cambridge, MA 02138
Please include a current phone number or email address in case we need to contact you.
Exchanges are accepted under the same conditions. When requesting an exchange, please add a note indicating the new item(s) you would like. The credit card used to make the original purchase will be charged or credited any difference between the cost of the new item(s)—including applicable shipping charges—and the returned item(s). If your original purchase was made by cash or check at the store, please contact us by email or call us at 617.547.4500 during store hours to arrange an exchange.
If an order arrives with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.
Please contact us by email or call us during store hours at 617.547.4500 with any questions about our return policy.